The Domain Experience
Life at a Domain Companies residence is about so much more than an apartment. We’re creating properties that stand apart through innovative design and exceptional management, while also working to enhance communities and improve the lifestyles and livelihoods of those that live and work there.
Domain collaborates with local designers and artists to create extraordinary spaces, and we continually invest in our properties to maintain these unique environments. Through our MyDomain suite of services and amenities, we offer our residents unparalleled value and convenience. Our goal is to show our residents how Domain’s industry experience and reputation for excellence can allow them to live the lifestyles they deserve.
OUR RESIDENTS UNPARALLELED
VALUE AND CONVENIENCE.
Delivering exceptional customer service lies at the heart of Domain’s mission. Each Domain property features a highly trained on-site management team to address any questions or needs that arise. Whether it’s a service request or a general suggestion, our customer service specialists are there to assist our residents at any time. Each property also features its own residents-only website, where residents can connect with one another and enjoy services such as online rent payment, maintenance requests, and personal account access. Each property utilizes social media to keep residents up-to-speed on what’s happening at the property and in the local community.
Each Domain property features exclusive amenities, including first-class fitness centers, game rooms, resort-style pools and other outdoor features, complimentary coffee and espresso bars, and many more. We regularly leverage these and other amenities to create an exciting program of resident events and activities customized for each community. Customization extends to apartments, too – our MyStyle service allows residents to infuse their homes with their own personal styles with design perks like custom accent walls. We view our properties as important parts of the fabric of their neighborhoods. We strengthen these ties by partnering with a variety of local businesses to offer discounts and specials for our residents using their MyDomain Card. Residents also benefit from our loyalty programs, which include lease renewal rewards and resident referral incentives.
We streamline the process of paying for rent and other services through our Automated Payment Program – residents can just sign up for automated bank withdrawal or payment by credit card and eliminate the hassle of writing rent checks. We believe that the maintenance request process should be simple, too – when a maintenance request is submitted, we guarantee that the request will be addressed within 48 hours. Domain also offers an easy transfer system should a resident’s needs change – residents can transfer to another available market rental within our portfolio with 30 days advance notice.
Domain’s connection to its residents, employees, and neighbors extends beyond our property lines. When residents join a Domain community, they become part of our mission to strengthen our surrounding neighborhoods. Through our MyCommunity program, residents have the opportunity to select from a list of preferred non-profit organizations to which Domain will make a contribution on their behalf. We make donations and sponsor volunteer events throughout the year to support organizations that are working to improve our communities. Our commitment to being responsible community citizens applies to our “green” values as well. We believe we have an obligation to minimize the environmental impact of our properties in order to promote environmental well-being and sustainability. We maximize green and sustainable design in each of our properties, and our residents benefit by living in healthy communities, paying lower monthly energy bills, and enjoying an environmentally-responsible home.